Student Grievances & Complaints

MediaTech Institute is committed to a policy of fair treatment of its students in their relationship with the administration, faculty, staff, and fellow students. The purpose of this policy is to establish, implement, and operate a student complaint procedure. This policy shall be continuously accessible to students through the Campus Director’s office.

Schools accredited by the Accrediting Commission of Career Schools and Colleges must have a procedure and operational plan for handling student complaints. If a student does not feel that the school has adequately addressed a complaint or concern, the student may consider contacting the
Accrediting Commission. All complaints considered by the Commission must be in written form, with permission from the complainant(s) for the Commission to forward a copy of the complaint to the school for a response. The complainant(s) will be kept informed as to the status of the
complaint as well as the final resolution by the Commission. Mail to 2101 Wilson Boulevard, Suite 302 Arlington, Virginia 22201 or visit www.accsc.org.

INTERNAL COMPLAINTS Information concerning filing of complaints, such as academic dishonesty or academic disputes (grading, progression, program requirements, etc.) is provided through the Campus Director’s office. The student shall file a written complaint with the Campus Director. The complaint must be in writing, signed, and dated by the student filing the complaint, and submitted using a “Complaint Form” which is available in the Campus Director’s office.

All complaints will be handled in accordance with written policies of MediaTech Institute. The original written complaint shall be placed in a file on student complaints to be maintained in the Campus Director’s office. A photocopy of all documents placed in the file on student complaints shall also be placed in the file on the student who submitted the original written complaint.

All aspects of student complaints shall be treated as confidential in accordance with MediaTech Institute’s policies on confidentiality of student records. Notwithstanding this confidentiality requirement, the file on student complaints maintained in the school Campus Director’s office shall be made available to representatives of the Texas Workforce Commission Career Schools & Colleges, and/or the Accrediting Commission of Career Schools and Colleges.

EXTERNAL COMPLAINTS
In Texas, unresolved grievances between the school and students should be directed to: Career Schools & Colleges, Texas Workforce Commission, 101 East 15th Street, Room 226T, Austin, TX 78778-0001. (512) 936-3100
email: career.schools@twc.texas.gov
Website: https://www.twc.texas.gov/careerschools/
Texas Higher Education Coordinating Board PO Box 12788, Austin, TX 78711-2788 (512) 427-6101 Website: https://www.highered.texas.gov/
email: studentcomplaints@highered.texas.gov

RULES GOVERNING STUDENT COMPLAINTS
THECB rules governing student complaints: Home – Rules & Meetings

Schools accredited by the Accrediting Commission of Career Schools and Colleges must have a procedure and operational plan for handling student complaints. If a student does not feel that the school has adequately addressed a complaint or concern, the student may consider contacting the Accrediting Commission. All complaints reviewed by the Commission must be in written form and should grant permission for the Commission to forward a copy of the complaint to the school for a response. This can be accomplished by filing the ACCSC Complaint Form. The complainant(s) will
be kept informed as to the status of the complaint as well as the final resolution by the Commission. Please direct all inquiries to: Accrediting Commission of Career Schools & Colleges 2101 Wilson Boulevard Suite 302 Arlington, VA 22201 703-247-4212

www.accsc.org | complaints@accsc.org A copy of the ACCSC Complaint
Form is available at the school and may be obtained by contacting
https://www.accsc.org/StudentCorner/Complaints.aspx.

REVIEW DOCUMENTS PRIOR TO SIGNING As a prospective student, you are encouraged to review this catalog prior to signing an enrollment agreement. DISCLAIMER The information contained in this catalog is true and correct to the best of my knowledge and believed to be accurate at the time of printing. MTI equipment and software listed in this catalog is subject
to change due to expected wear and tear, technology, upgrades and circumstance out of MTI control.